Shipping policy
This Shipping Policy explains how Nonesix Clothing manages its shipping procedures and how we strive to meet your expectations with every order. Whether you are a first-time buyer or a returning customer, we want to ensure your experience with us is smooth and satisfying — from the moment you place your order until your package arrives at your doorstep.
Please read this Shipping Policy together with our Terms and Conditions to familiarize yourself with our general policies.
Shipping and Delivery Options
To ensure affordability and simplicity in our shipping process, we offer a flat-rate shipping option.
Switzerland: 1-2 business days (A-Post)
Europe: 5-10 business days
We aim for a quick preparation process, and orders are typically processed and shipped within 1 to 2 business days so that customers receive their items as soon as possible.
Delayed Orders
Unexpected delays may occur for various reasons, such as logistical challenges, bad weather, high demand, or issues with the shipping carrier. We are committed to handling these situations transparently and efficiently. In the event of a delay, it is our priority to keep you informed. We will promptly update you on the status of your order and the new estimated delivery time. Our goal is to provide clear and accurate information so you can plan accordingly.
To address any inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you may choose to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.
Return Policy
We want you to love your purchase. If for any reason you’re not completely satisfied, we offer a 14-day return window from the date your order is delivered.
Eligibility for Returns
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Items must be unused, unworn, and in their original condition.
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All tags, packaging, and accessories must be included.
How to Start a Return
To request return instructions, simply contact our support team at:
Please include your order number and the reason for return so we can assist you as quickly as possible.
Return Shipping
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Customers are responsible for the cost of return shipping unless the item arrives damaged or incorrect.
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We recommend using a trackable shipping service.
Refunds
Once we receive and inspect your returned item, we’ll notify you and process your refund to your original payment method.
Contact Information
If you have any questions or concerns regarding our Shipping Policy, we encourage you to contact us using the details below:
